FAQ

Frequently Asked Questions

Everything You Need to Know

Find answers to the most common questions about ordering, personalization, production, shipping, and caring for your personalized pet memory display.

What photos should I send?

Please send 4–5 clear photos of your pet, including a front view, both side views, a full-body photo, and a close-up if possible. Natural lighting and high-resolution images will help us create the best result.

Yes. We can create personalized displays for dogs, cats, rabbits, birds, hamsters, and many other pets. If you’re unsure, feel free to contact us before placing your order.

Yes. You may upload an optional voice recording. When suitable, we’ll use it to help recreate a more familiar pet sound. If no recording is provided, default sounds will be used.

Each display is handmade and personalized. Production usually takes 3–5 business days before shipping.

Shipping times vary by destination.

• United States: 7–15 business days
• United Kingdom: 7–15 business days
• Europe: 7–15 business days

Tracking information will be provided once your order has shipped.

Yes. Before shipping, we’ll photograph your completed display so you can see the final result before it is carefully packed and dispatched.

Because every display is custom-made specifically for you, personalized orders cannot be returned unless the product arrives damaged or defective. If there’s any issue with your order, please contact us and we’ll be happy to help.

After placing your order, simply email your pet’s name, 4–5 clear photos, and any optional voice recording to support@memoripet.com. Please include your order number in the email subject so we can match your files with your order.

Still Need Help?

If you can’t find the answer you’re looking for, our team is always happy to help. We’ll respond as quickly as possible.

support@memoripet.com